The Memory Nest Privacy Policy

Effective date: 01/03/2026

At The Memory Nest, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal data of our users, including parents/clients and babysitters.

By using our services, you agree to the terms of this Privacy Policy.

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1. Who We Are

The Memory Nest is a UK-based business providing an introductory service connecting families with self-employed babysitters. We do not employ babysitters, and all bookings are made directly between clients and babysitters.

Our contact details:
Email: info@thememorynest.com
Phone: 07418610001
Address: Manor Way, Mitcham, Surrey, CR4 1EG

2. Data We Collect

We collect personal data for two purposes:

2.1 Babysitters

• Name, address, email, phone number

• Date of birth (for Right to Work verification)

• DBS certificate and expiry date

• References and employment/childcare history

• Qualifications, certifications, and training (e.g., first aid)

• Availability and booking preferences

• Emergency contact information

2.2 Parents / Clients

• Name, address, email, phone number

• Child/children’s details (name, age, allergies, medical info)

• Booking history and preferences

• Payment information (handled directly between client and babysitter)

3. How We Use Your Data

We use personal data to:

• Verify Right to Work, DBS, and references

• Introduce babysitters to clients

• Facilitate bookings and manage communication

• Respond to enquiries, complaints, or incidents

• Maintain secure records for safeguarding and legal compliance

• Send updates, newsletters, or promotional information (with consent)

We do not share personal data with third parties except where necessary for:

• DBS checks

• Reference verification

• Legal or regulatory obligations

4. Lawful Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity: to provide our introduction services

• Legal obligation: to comply with UK law (e.g., Right to Work checks, safeguarding)

• Legitimate interests: to improve our services and maintain safety

• Consent: where sending marketing or newsletters

5. Data Storage & Security

• We store data securely on encrypted systems and limit access to authorised personnel only.

• Physical documents (DBS, references) are stored securely and shredded when no longer required.

• We retain data only for as long as necessary:

  • Babysitter records: while active + 2 years

  • Client records: while active + 2 years

6. Your Rights

Under GDPR, you have the right to:

• Access the data we hold about you

• Correct inaccuracies in your data

• Request deletion of your data

• Restrict or object to processing

• Data portability

• Withdraw consent for marketing communications at any time

To exercise your rights, contact: [Insert email/contact form]

7. Cookies & Tracking

Our website may use cookies to improve user experience. You can adjust cookie settings in your browser.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of these sites.

9. Children’s Data

We collect minimal information about children for booking purposes (name, age, allergies, medical needs). We do not collect personal data from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised effective date.

11. Contact

For questions, concerns, or complaints about your data, contact:
Email: info@thememorynest.com
Phone: 07418610001