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Policies

Table of Contents

  1. Introduction

  2. Mission Statement

  3. Scope of Services

  4. Hiring and Vetting Process

  5. Code of Conduct

  6. Health and Safety Policy

  7. Booking and Cancellation Policy

  8. Payment and Fees

  9. Emergency Procedures

  10. Confidentiality and Privacy Policy

  11. Complaint Resolution Procedure

  12. Contact Information

 

1. Introduction

Welcome to The Memory Nest. This policy document outlines the standards and procedures of our agency, ensuring the safety and well-being of the children under our care and the satisfaction of our clients.

2. Mission Statement

Our mission is to provide reliable, safe, and nurturing childcare services, offering peace of mind to parents and caregivers while fostering a positive environment for children’s growth and development.

3. Scope of Services

  • Standard Babysitting: Supervision and care of children in their own home.

  • Overnight Babysitting: Extended care for children overnight.

  • Event Babysitting: Group childcare for events such as weddings, parties, and corporate events.

  • Special Needs Care: Tailored services for children with special needs, provided by specially trained sitters.

4. Hiring and Vetting Process

  • Application: Potential sitters submit a detailed application form.

  • Interviews: In-depth interviews to assess suitability and experience.

  • Background Checks: Comprehensive background checks including criminal records and previous employment.

  • Reference Checks: Verification of references from previous employers or clients.

  • Training: Mandatory training in child care, first aid, and CPR.

5. Code of Conduct

  • Professionalism: Sitters must maintain a professional demeanor at all times.

  • Punctuality: Sitters are expected to arrive on time for all assignments.

  • Respect: Respect the values, privacy, and property of the families they work for.

  • Non-Discrimination: Provide care without discrimination based on race, gender, religion, or any other characteristic.

  • No Use of Alcohol/Drugs: Sitters must not consume alcohol or drugs while on duty or prior to arriving for a job.

6. Health and Safety Policy

  • Emergency Procedures: Sitters must be familiar with emergency procedures and the use of first aid.

  • Allergies/Medications: Ensure all health-related information about the child is understood and followed.

  • Environment: Ensure a safe and clean environment for the children.

  • Supervision: Maintain appropriate supervision of the children at all times.

7. Booking and Cancellation Policy

  • Booking: Bookings should be made with as much notice as possible.

  • Confirmation: Bookings will be confirmed via email/ whatsapp or phone.

  • Cancellation by Client: Cancellations must be made 24 hours in advance. Late cancellations may incur a fee.

  • Cancellation by Agency: In the rare event that a sitter cancels, the agency will provide a replacement or refund.

  • 8. Payment and Fees

  • Rates: Hourly rates are based on the number of children and any special requirements.

  • Payment Methods: Acceptable booking & subscription fee payment methods include credit card or bank transfer, hourly rate to be paid in cash to your babysitter.

  • Late Payments: Late payments may incur additional fees.

  • 9. Emergency Procedures

  • Contact Information: Sitters must have up-to-date contact information for parents/guardians.

  • Emergency Contacts: Ensure there are emergency contacts available.

  • First Aid: Sitters should administer basic first aid if needed and contact emergency services in severe cases.

  • Reporting: All incidents must be reported to the agency immediately.

  • 10. Confidentiality and Privacy Policy

  • Data Protection: Personal information of clients and sitters is protected under data protection laws.

  • Confidentiality: Sitters must keep all information about families confidential.

  • Disclosure: Information will only be disclosed to third parties with the consent of the client or as required by law.

  • 11. Complaint Resolution Procedure

  • Filing a Complaint: Complaints can be filed via email, phone, or in writing.

  • Response Time: The agency will acknowledge receipt of the complaint within 24 hours.

  • Investigation: A thorough investigation will be conducted.

  • Resolution: The agency will strive to resolve complaints within 7 days and will inform the complainant of the outcome.

  • 12. Contact Information

  • Office Hours: Monday to Friday, 9 AM to 5 PM

  • Phone: 07418610001

  • Email: info@thememorynest.com

 

Thank you for choosing The Memory Nest. We are committed to providing the highest standard of care for your children. For any questions or further information, please do not hesitate to contact us.

 

This policy document is subject to periodic review and updates. The latest version will always be available on our website or upon request.

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